Delton Hzb
map-marker Boston, Massachusetts

Worst night ever in a hotel

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I was booked into a room next to the site of the staff party. Desk staff knew of party planned and did not inform us. Loud music and DJ on microphone until close to midnight. Staff refused to move us and after 10 would not even pick up phone. My husband is in poor health and the stress of this night was terrible for him.
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User's recommendation: Do not stay here

Anonymous

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Verified Buyer
| map-marker Bellevue, Washington

Reservation glitch

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Fairfield Inn And Suites - Reservation glitch
Fairfield Inn And Suites - Reservation glitch - Image 2
I checked in on a friend's and family discount in which I Absolutely am grateful for but on my last 2 check ins the discount was not applied so i.am asking that the discount be applied so that it will reflect my bank account.As you will see the difference in the billing Thank you.
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Dionne T Fkt

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Verified Reviewer
| map-marker Portland, Oregon

Waiting for a refund

Nothing was resolved with the customer service person I spoke to it just made me more pissed I'm waiting for a refund and I have not received itno
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User's recommendation: Don't stay there

Anonymous
map-marker Birmingham, Alabama

Reservation glitch

My complaint is that I checked into the hotel under my employee discount I had been at the hotel at this time for over a week.To be mistakenly charged full price was idiotic. I am requesting a refund minus the amount for the discounted room
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Anonymous
map-marker Detroit, Michigan

Refund

I still havent gotten my refund Ive seen roaches and bed bugs in my room and my sons back got bit all over I would appreciate it if I could get my money back I buy hotels through you guys all the time
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Zhi Esp

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Verified Reviewer
| map-marker Warrington, Pennsylvania

Fraud

Fairfield inn and suites Bloomington Illinois charged my credit card again for the exact same amount they illegally charged my card earlier in the year.
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User's recommendation: Never ever give this hotel your credit card number.

Natasha G Tob

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Verified Reviewer
| map-marker Temple, Texas

Bad service

Fairfield Inn And Suites - Bad service
Fairfield Inn And Suites - Bad service - Image 2
Fairfield Inn And Suites - Bad service - Image 3
Fairfield Inn And Suites - Bad service - Image 4
Took all my money off my card and no one is answering the phone to the property went there for family reunion
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Loss:
$220
Cons:
  • Are thiefs took all my money

Preferred solution: Full refund

User's recommendation: Lock your cards

carla m Jhj

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Verified Reviewer
| map-marker Salisbury, North Carolina

Complaints

Fairfield Inn And Suites - Complaints
no hot water in the shower. me and my husband took cold showers bathroom was not clean good . We ask them to clean room they never came and clean it. Just poor service . the worst experience we had ever. Never booking at fairfield again. we want our money back
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User's recommendation: never go there to fairfield cherokee nc

Phillip M Bsx
map-marker Metairie, Louisiana

Great work ethic and customer service

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We stayed at the New Orleans Metarie location. This morning, i was up early to get my family out of the door for my daughters tennis tournament.

Due to our schedule, we relied on the breakfast/coffee to be ready at 7am which it was. John Fugo (i hope i remember his name correctly) was very efficient and his timing was spot on. He addressed a few customers needs all the while sticking to his preparation schedule. More importantly, maintained high customer service.

I dont know his title but other employees had to grab him for direction on current tasks they were working with other customers. John is a leader in your business and i wish more executed like him in surrounding New Orleans businesses. I got my family situated at the tennis tournament and needed to get food for the next break. I drove to Subway where they were to open at 9am.

The doors opened at 9 but they werent ready to start the day until 930am.

I say this because i had just watched John manage many more tasks by 7am and a staff of 3 at subway couldnt get their business going and exhibited zero customer service in their interaction. I got a great example of great at Fairfield and in a short period got a strong example of bad at another establishment.

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Pros:
  • Clean facility and great management

User's recommendation: Stay at Fairfield in Metarie. The Fairfield executives have placed a focus on the management and they care about delivering to the customers. The room and facility was very clean.

Anonymous
map-marker Jacksonville, Florida

Trying to check in no one at desk

I was told we could check in at Destin at 3 pm. There was no manager on duty. Fortunately I found a cleaner person who after 30 minutes was able to get someone who finally got a substitute to check us in at 3:45. There were approximately 10 to 15 people in the lobby waiting to check in. The substitute was efficient & pleasant. Our room was very clean & quiet. Registered under Davis Houck 421
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Anonymous
map-marker Mansfield, Texas

Keys not working

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Tried to get key card x3. Still having to work and work to get it to work. Im afraid to leave my for fear i cant get back in.
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User's recommendation: Try another hotel where key cards work

Anonymous

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Verified Buyer
| map-marker Salisbury, North Carolina

Complaints

Fairfield Inn And Suites - Complaints
No hot water in shower bathroom was not clean good. mildew in shower. Ask to clean room they never came to clean or fix hot water
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Anonymous

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Verified Buyer
| map-marker Seattle, Washington

Problem with booking and check-in.

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Fairfield Inn And Suites - Problem with booking and check-in.

So my wife had booked this room for me in Atlanta and she had gone through Travelocity to make the booking. The rate was $118.49.

It was a good rate and I figured I was set. The booking was for me and my son-in-law. We were in town to go to the Masters Tournament in Augusta and needed one night's lodging. So when we arrived we were attracted to the television in the lobby that had no volume and a speaker was speaking that we wanted to hear.

The lone receptionist was helping another customer book in so we didn't bother her. But after searching for 5-10 minutes for the remote I asked her if she could give me the remote for the television. She had a trainee by her side during all this. She waited at least another ten minutes before retrieving the remote for the TV but then it was finally my turn to get checked into our room so we gave up on the television.

It would've been easy for her to send her trainee to retrieve the remote for us. Anyway we moved into the check-in process only to find out that since my wife used a credit card to pay for the room however for one reason or another my name nor my son-in-law's name did not show up on the reservation. The receptionist insisted that she had to either have the credit card or the person of which both of these items were 1500 miles away in WA state. So we ended up having Travelocity contact the hotel by phone to ensure our booking.

This process took over 2 hours to complete. The receptionist and her trainee were somewhat snarky in their attitude and helpfulness. I believe it is not all the receptionists fault. She did not have the acumen or possibly the authority to straighten this mess out on her own.

Now remember this is a confirmed booking, it's been paid for up front. We had my wife on the phone with the receptionist. We had a Manager from Fairfield corporate on the phone with the receptionist and we had Travelocity on the phone with the receptionist. The bulk of this problem lies in Fairfield's procedures and computer programming in dealing with this situation.

Granted the receptionist does need some coaching to lose her snarkiness, when I asked for her name she spelled it out loudly so everyone could hear. There was no call for that. I think she was trying to impress her trainee. But in her defense, she was a good kid stuck in a difficult situation due to an inadequate process in Fairfield's check-in processing.

We believe Travelocity has some culpability in this as well in that our names although entered into the booking weren't accepted by the program because they weren't the names on the credit card being used to purchase the lodging. So there you have it. I hope you can fix this because a wife should be able to book a room for her husband through a third party without all these complications. The room was clean and comfortable.

The breakfast in the morning was good. The shuttle back to the rental car place was good.

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User's recommendation: Be careful using third party reservations. Make sure credit card matches person in room.

Eugina Ieb
map-marker Englewood, Florida

Charges

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Charged for hotel room and an additional 30$ just for calling to say we would not be there because of a family emergency.
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User's recommendation: Poor

Anonymous

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Verified Buyer
| map-marker Columbia, South Carolina

Fairfield owes me and they are avoiding me

Fairfield Inn And Suites - Fairfield owes me and they are avoiding me

I got to the hotel the third party card declined so I had to pay out of pocket I contacted third party and there card ended up going through later so I was told Fairfield will reimburse me I then call Fairfield asked was this true the manager said yes we will reimburse u so a week later I call the manger act like she forgot everything she will not come to the phone always acting busy and I still havent got my money from being double charged them the manager said well how about I call the third party because they are hard getting in touch with I have the manager on a recorded line saying then will reimburse me and still havent got it

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